CITIZEN CHARTER

  • The information to be provided to patients are meant to be & in a language of the patient’s preference and in a manner that is effortless to understand.
  • Patients and/ or their family members have the right to receive complete information on the medical problem, prescription, treatment & procedure details.
  • A documented procedure for obtaining patient’s and / or their family’s informed consent exists to enable them to make an informed decision about their care. This process is an important patient right and needs to practiced with utmost diligence and transparency.
  • Patients have to be educated on risks, benefits, expected treatment outcomes and possible complications to enable them to make informed decisions, and involve them in the care planning and delivery process.
  • Patients have the right to request information on the names, dosages and adverse effects of the medication that they are treated with.
  • Patients or their authorized individuals have the right to request access and receive a copy of their clinical records.
  • Patients have the right to complete information on the expected cost of treatment. The information should be presented as an itemized structure of the various expenses and charges.
  • Patients have the right to information on hospital rules andregulations.
  • Information on organ donation

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